As
part of the Indian Railways’ Customer Facilitation Fortnight from 26.05.2015 to
09.06.2015, today (30.05.2015), Shri Shubhranshu, Divisional Railway Manager,
Salem Division, Southern Railway, travelled in Train No. 13351 Dhanbad-Alleppey
Express from Salem, to interact with the passengers of second class reserved
coaches and for inspection of the pantry car.
During
the inspection of the pantry car, it was found that the price list board was
not clear and the Catering Contractor was advised to clean it and make the
items and prices visible. Shri Shubhranshu observed that a large number of
water bottle boxes were stacked at one of the doors of the pantry blocking
entry and exit and he ordered them to be removed immediately, to make the entry
path clear. Further, he observed that
the gas cylinder regulators that were being used in the pantry car were of poor
standard, he asked the Canteen Manager to change them with ISI certified
regulators with immediate effect. When it was found that a traditional lamp was
lit inside the pantry car, the pantry staff were warned not to indulge in such
practices inside the pantry car, as the cooking gas is being used in the car,
and such a practice may prove fatal, in case of gas leakage.
During
his interaction, many passengers expressed their appreciation and happiness on
various steps Indian Railways is taking to ensure a safe and comfortable
journey. When a few passengers
complained of the shortage of water available in the toilets and taps, Shri
Shubranshu assured them that water will be filled in Erode Junction. Further,
he explained to them that during summer season, the trains are overcrowded and
as such the water usage is more than normal. For a complaint on non-cleaning and dumping of
food wastages in the vestibule, DRM assured them cleaning will be taken up at
Erode and collapsible special design waste bins are being fitted in the
vestibules. When a few passengers complained to Shri Shubhranshu on the quality
of food items supplied, he asked them to give a written complaint or call
Railway Customer Care No. 138 to register their grievances then and there, so
that immediate action will be taken.
After
completion of the inspection/interaction, Shri Shubhranshu, said that the Indian
Railways are doing their best to keep the trains and stations clean by
introduction of various steps, such as fitting of bio-toilets, placing of dust
bins in platforms, etc., and only with the cooperation of the passengers, the railways
will succeed in their efforts to maintain hygienity and cleanliness in railway
premises.
