It has come to the notice of
the higher officials of the Commercial Branch of Southern Railway that rail
users face difficulties in booking of parcels, household goods and motorcycles
on trains because of the unauthorized agents as they jack up the railways’ actual charges often on
the pretext of packing, loading, unloading etc. thus forcing the customers pay
extra amounts.
To check such menace by
middlemen, Southern Railway has ordered for an enquiry on such allegations and
ordered for surprise checks frequently by senior railway officials. In
addition, any person facing such difficulty in any of the stations under Salem
Division Control, he may call the Sr. Divisional Commercial Manager, Salem
Division, in Phone No. 0427-2330 297 and register his complaint, giving his/her
name, mobile No., duly indicating the exact nature of problem/issue with name
of railway employee, if any, involved. Immediate action will be taken based on
the complaint.
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