Ticket Checking Drive by Salem Division Commercial Branch in trains

In continuation with the ticket checking drive being undertaken by the Commercial Branch officials of Salem Division as per the directions of Sri Hari Shankar Verma, DRM, yesterday (14.02.2017) for the whole day, checks were conducted in such as T.No.76850 Salem Vridhachalam Passenger, T.No.56513 Karaikal-Bangaluru Passenger, T.No.22815 Bilaspur-Ernakulam Express, T.No.12512-Trivandrum-Gorakpur Express, T.No.13352, Alleppey Dhanbad Express, etc. In the check, 331 cases of ticketless and improper ticketing (such as travelling beyond the ticket route, travelling in a different class, travelling without proper concession authority, etc) and 16 cases of unbooked luggage, were detected, and a fine of Rs. 1,40,730/- (Rs.1,34,795/- towards ticket fare & fine, Rs.5,935/- towards luggage fare) was collected from them. 20 ticket checking staff and 3 RPF staff were involved in the surprise checks lead by Sri K. Madhu, Divisional Commercial Manager, Salem. As per Section 138 of the Indian Railways Act, 1989, ticketless/improper ticket holding passengers and carrying luggage beyond the permissible limits, are punishable with a penalty of up to two times the fare/charges and/or imprisonment up to 1 year, on production before the Railway Magistrate. Hence, the passengers are advised to travel in trains with proper ticket and avoid any penal action. 

“We Care” Passenger Assistance Desk Launched in Salem Junction

 We care Desk at the lobby of Salem Junction 

We care Desk at PF 3/4 of Salem Junction 

With a view to assist passengers who are leaving and are arriving at Salem Junction, Sri Hari Shankar Verma, Divisional Railway Manager, Salem Division, Southern Railway, has nominated a team under Sri VijuVin, Divisional Commercial Manager/Coordination, Salem, consisting of  Asst. Commercial Managers, TTEs, Stations Managers, Platform Inspectors  from the Salem Division. As a part of this program, a ‘We Care’ Passenger Assistance Desk has been launched today (07.02.2017). The Team will assist the passengers in every manner, by providing information, guidance and amenities, such as cleanliness of the coach, toilet conditions, availability of Catering services etc., the grievances if any attended on the spot by the team, in the Salem Junction. The passengers can also avail wheel chair and porter services, through the ‘We Care’ desks. Touch screen kiosks have also been provided near these booths for the passengers to ascertain information about their travel.

The ‘We Care’ desks have been provided in the main lobby of the Salem Junction (before the downstairs of the subway) and in Platform Nos.3/4 (near the Display Board opposite the VRR). Sri Verma said that such passenger assistance desks would be launched in all the major railway stations in Salem Division in phases.

The passengers who were received and dispatched by the Team have expressed their satisfaction over the ‘We Care’ facility at Salem Junction.