We care Desk at the lobby of Salem Junction
We care Desk at PF 3/4 of Salem Junction
With a view to
assist passengers who are leaving and are arriving at Salem Junction, Sri Hari
Shankar Verma, Divisional Railway Manager, Salem Division, Southern Railway,
has nominated a team under Sri VijuVin, Divisional Commercial
Manager/Coordination, Salem, consisting of Asst. Commercial Managers, TTEs, Stations
Managers, Platform Inspectors from the Salem
Division. As a part of this program, a ‘We Care’
Passenger Assistance Desk has been launched today (07.02.2017).
The Team will assist the passengers in every manner, by providing information,
guidance and amenities, such as cleanliness of the coach, toilet conditions,
availability of Catering services etc., the grievances if any attended on the
spot by the team, in the Salem Junction. The passengers can also avail wheel
chair and porter services, through the ‘We Care’ desks. Touch screen kiosks
have also been provided near these booths for the passengers to ascertain
information about their travel.
The ‘We Care’
desks have been provided in the main lobby of the Salem Junction (before the
downstairs of the subway) and in Platform Nos.3/4 (near the Display Board
opposite the VRR). Sri Verma said that such passenger assistance desks would be
launched in all the major railway stations in Salem Division in phases.
The passengers
who were received and dispatched by the Team have expressed their satisfaction
over the ‘We Care’ facility at Salem Junction.
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