Bangaluru bound Passenger who missed his baggage thanks Salem Division staff for retrieving the lost luggage

On 11.06.2015, Shri D. Manoj Kumar, of Salem, boarded Train No. 12683-Ernakulam Bangaluru Superfast Express at Salem, and he was on a business trip to Bangaluru. On reaching Bangaluru, he found out that one of his co-passenger took away his baggage containing valuables, by mistake, leaving behind his baggage. Panick-stricken, Shri Manoj Kumar contacted the Salem Railway Station officials to assist him in finding out the passenger who was travelling near him and got down at Bangaluru, and solicited their assistance in getting his baggage back. Shri R. Selvakumar, Dy.Station Manager/Commercial/Salem station, immediately browsed through the passenger chart and found that the other passenger booked his ticket online through IRCTC. He then sought help from IRCTC to find out the details of that passenger and his contact number. From IRCTC records, it was found that the other passenger’s name was Shri Prasad Mathew. Shri Selvakumar then contacted Shri Prasad Mathew and the mixing of baggages was explained to him. Then, though RPF staff at Bangaluru junction, baggages were restored to their respective owners.

Shri D. Manoj Kumar, heartily appreciated the help of Salem Division officials in this regard. He also sent a letter of thanks addressed to Shri K.P. Damodaran, Sr.Divisional Commercial Manager, Salem Division. Shri Shubhranshu, Divisional Railway Manager, Salem, sanctioned a cash award of Rs.1000/- to Shri R. Selvakumar, Dy. Station Manager/Commercial/Salem, appreciating his sincere efforts in retrieving the lost baggage and restoring it with the original owner.