Use Railway Service Nos. 138/1332/182 only in emergency, not for enquiry

         From February 27^th, 2015, the Customer Care No. 138 has started functioning in Salem Division, Southern Railway, as announced by Hon’ble Minister for Railways, during his budget speech. This number is meant for railway passengers to lodge a voice complaint regarding cleanliness of coaches, food and catering, coach maintenance, the bed linen supplied to them, as well as to seek emergency medical care when needed.

            It has been observed for the past 3 days, railway passengers calling this number for enquiry regarding train arrival, PNR position, whenever the IVRS helpline No. 139 is not available and also for enquiries on matters not related to railways.

            It is advised that general public travelling in trains passing through Salem Division area may call this Customer Care Contact Number 138 only for lodging a voice complaint regarding cleanliness of coaches, food and catering, coach maintenance, the bed linen supplied to them, as well as for emergency medical care when needed. For any other matters like enquiry, etc., they have to call No.139 ONLY. For matters relating to problems such as nuisance by co-passengers, crime etc., the complainants have to call the Security Helpline No.1322/182 ONLY.

            It is also advised that the Security Helpline No.1322 is being replaced with 3 digit helpline No.182 in 6 months. So, both the Security Helpline Nos.1322 and 182 will be concurrently available to complainants for raising security related complaints. After 6 months, only Security Helpline No.182 will be in use.

           

            Travelling public are requested therefore to use the Customer Care Helpline No.138 judiciously on genuine complaints and help railways to provide better customer care.