Customer Care training for the Commercial Branch staff of Salem Division, Southern Railway

 Sri Mahesh V. Giri addresses the gathering

Commercial Branch staff listening attentively to the speech by Sri Mahesh

Since Railways is basically a customer oriented organization both passenger and freight, Indian Railways is taking all effective steps to ensure the interaction between the Railway Staff and its customers is cordial and fruitful for all concerned.

As a step towards this goal, a special seminar on Customer Care was arranged today by the Commercial Branch of the Salem Division, Southern Railway, today (23.12.2016) in the Divisional Office premises. In the seminar, Sri Mahesh V. Giri of Prochamps, a Human Resources Consultant firm, participated as Chief Guest. While addressing the gathering of 62 frontline commercial staff from all over Salem Division, Sri Mahesh, emphasized that the courtesy extended to a customer always will rub on the railway staff as well and will be reciprocated. The customer being the important person in the scheme of things, should be served on par with we serve our own staff, he added. Further, the Chief Guest insisted that not only the frontline staff of Railways, but also those who work under them should also be educated and motivated to serve the customers of Railways in a better way.

Later, Sri Mahesh also answered to the questions from the Commercial Branch staff. The Seminar was presided over by Sri Vijuvin, Divisional Commercial Manager, Salem. Vote of thanks was rendered by Sri M. Shahjahan, Asst. Commercial Manager.  Earlier, Sri K.Madhu, Divisional Commercial Manager, welcomed the gathering.