In trains, sometimes, an elderly person/Sr.Citizen/pregnant woman is being allotted an Upper/middle berth by random/serial allotment while booking train ticket in advance, since the computer system works on a programmed fixed logic and can’t be sensitive as per the unique need of an individual case.
Now, commercial branch of Southern Railway has come to the rescue of such persons. Any senior citizen/pregnant women placed in upper/middle berth and is in need of a lower berth may contact Chief Commercial Manager Cell personally or through their family members two days before the journey (it should be a working day) and give an application highlighting the problem. The genuineness of such requests for Emergency Quota are thoroughly verified every day by the Officer on Special Duty to Chief Commercial Manager, Southern Railway, before allotment. Considering facts and needs of individual cases, Southern Railway is alloting the applicant a lower berth when the chart is prepared.
In Salem Division, such applicants should place their request along with supporting documents supporting their request, in the box placed in the Commercial Branch of Divisional HQ office, Salem. The designated officer for EQ on the particular day will scrutinise the applications on merit and allot lower berths.
This new system has been in force from 22 February 2016, and since then, approx 15,000 berths cutting across all classes of travel have been released to common man confirming their waitlisted tickets. This is over and above 2,500 passengers who approached CCM Cell in emergency and who were allotted seats from Emergency Quota.
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